2. Returns & Replacements Policy
Due to the specialized nature of our educational items and printed physical products, all transactions are final. However, we are fully committed to protecting consumer rights if structural items arrive compromised.
- Damaged or Defective Items: If your items arrive physically damaged, printed with errors, or defective, please contact our support desk within 10 days of receiving your package.
- Eligibility Window: To qualify for a replacement token, the verified product must be returned to our head office inventory team in its original, unused state within 15 clear operational business days.
- Exchanges Limitation: We do not offer loose transactional exchanges if you select an incorrect product item by mistake during checkout. Please double-check item requirements before purchasing.
- Return Delivery Costs: The buyer covers return shipping fees unless the exchange sequence stems entirely from a processing discrepancy or dispatch error on our part.
Have any questions regarding delivery steps?
Our system web administration staff is standing by to assist your educational journey.
support@slguru.lk
+94 (70) 123-5678